Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at capes@tinysuperheroes.com.

Angel Program

The Angel Program was created to honor the TinySuperheroes who have passed away and to support their family.

Capes

We are glad you asked!
  • Newborn Cape= 11.5 inches in length (newborn)
  • Small Cape = 17 inches in length (Up to 2 years old)
  • Medium Cape = 21 inches in length (Ages 3-5)
  • Large Cape = 26 inches in length (Ages 6+)
This is a great question!  You get to put the Patches on yourself!  The great news is that most of our Patches now, and all new ones are peel and stick.  It's so easy, and also they stay on really well, even through the washer and dryer!
 
Some of our older ones are still iron-on, so if it isn't peel and stick, it is iron on.  We made a video to help with those!
 
 

The outside of the Cape is made of fleece, the inside is made with flannel.  The neck attachment is made with elastic and a small piece of velcro on the inside of the elastic.

General

Hi! We are so excited about the update to our site, but apologize for the inconvenience! We would love to help you regain access through your account!

First, check your email. You can search your inbox for the word “Activate”. It will have come from capes@tinysuperheroes.com and will look like this.

When you tap the blue Activate your account button, it will simply have you reset your password and you should be good to go.

If you cannot find this email, let us know and we can send it to you again.

TinySuperheroes Return Policy

The satisfaction of our TinySuperheroes community is very important to us. Therefore, we are here to help if you are looking to return or exchange an item. We offer returns and exchanges within 30 days of the delivery date. You can return your product for store credit, a different product, or a refund to the original payment method.

Items must be returned in their original condition unless defective. We reserve the right to deny any return if the item does not meet our requirements.

Products purchased at a discount, on-sale or with a discount code are final.   

Machine Wash - Tumble Dry Low

Mission Program

All kids are welcome to participate! If there are 3 kids in your family, all 3 can earn a Patch. You just need to complete a submission for each participant individually to ensure they receive their Patch. TinySuperheroes can participate from anywhere in the world!

No Cape is needed to participate in the program, but if your child has not been nominated for their official Cape, you can do so here: tinysuperheroes.com/nominate.

Each month's mission codes are valid during that month's mission and (approximately) 15 days into the next month. So don't wait too long, to order your Super's free patch. (Shipping & handling charges will apply.)

Contact our TSH team at patches@tinysuperheroes.com for assistance. We are happy to help!

Yes!  You can submit up to 8 Mission participants at once! So, when you receive the claim code, it will be 1 code for however many participants you had.  If you submitted for 3 kids, the code will cover the cost of 3 Mission Kits!

 

 

We heard from several parents that their kids love participating in the Monthly Missions, but sometimes they miss a month or forget to submit their Mission.

This is a solution to that problem.

The Mission Program remains as it always has, and during each month you have the opportunity to claim that Mission Kit for free (shipping charges will apply).

However, the Autopilot Program allows you to pay $7/month, and we will automatically mail the Mission Kit to you each month.  There is also an annual option. You can pay one time for the entire year, and receive the Mission Kit in your mail each month automatically.

You can read more or sign up at https://tinysuperheroes.com/collections/autopilot

1 Mission Kit per month = $7 per month

2 Mission Kits per month = $12 per month

3 Mission Kits per month = $18 per month

4 Mission Kits per month = $24 per month

5 Mission Kits per month = $30 per month

6 Mission Kits per month = $36 per month

7 Mission Kits per month = $42 per month

8 Mission Kits per month = $48 per month

9 Mission Kits per month = $54 per month

10 Mission Kits per month = $60 per month

Yes. TinySuperheroes charges a small amount for shipping & handling on monthly missions to help us sustain our commitment to offer free merchandise through the Mission Program.

Read more in Robyn's blog about this change here. 

Patches

*We are in the process of switching to self-adhesive patches. Patches that come with a white pull-off backing can be applied without the need for an iron. Many of the patches in our inventory currently still require an iron.*

The patches that are still iron-on can be applied by following these steps. You will need:

  • An Iron
  • A plain T-shirt or thin cloth
  • Your cape
  • Your patch

Step-by-step instructions to apply your patch to your TSH's Cape:
1.) Set the iron to the WARM/ Cotton setting (if it is too hot it may damage the cape, and too cool it will not adhere.) Think of Goldilocks.
2.) Place the cape on a flat & hard surface like an ironing board or counter top.
3.) Place the PATCH where you want it to adhere to the cape.
4.) Place the plain T-shirt or thin cloth on top of the patch.
5.) Press the WARM iron on top of the plain t-shirt or thin cloth and HOLD for 20 seconds.
6.) Flip the cape to the opposite side.
7.) Place the plain t-shirt or thin cloth over the location of the patch.
8.) Press the WARM iron on top of the plain t-shirt or thin cloth and HOLD for 20 seconds.You may repeat the cloth then heat pattern until the patch is secure on the cape.

Do you prefer an Iron On Patch video tutorial? Our seamstress has you covered here.

You also have the options to sew or use fabric glue to adhere the patches to your cape.

To help our TinyCrew keep track of all the awesome ideas for patch designs, we have created a form where you can submit your patch ideas. Share your design ideas or wishes here: Patch Idea Submission

This is a great question!  You get to put the Patches on yourself!  The great news is that most of our Patches now, and all new ones are peel and stick.  It's so easy, and also they stay on really well, even through the washer and dryer!
 
Some of our older ones are still iron-on, so if it isn't peel and stick, it is iron on.  We made a video to help with those!
 
 
If there is a paper to peel off the back, you can place the Patch on your Cape like a sticker!  Once applied, they will stay on well, we even washed and dried them to test!
 
We're transitioning to all self-adhesive patches, but for those without a peel-off back, you can iron them on.  Iron-on instructions below!
 
Do you prefer an Iron On Patch video tutorial? Our 
seamstress has you covered here. 
 
You will need: 
  • An Iron
  • A plain T-shirt or thin cloth
  • Your cape
  • Your patch
 
Step-by-step instructions to apply your patch to your TSH's Cape:
 
  1. Set the iron to the WARM/ Cotton setting (if it is too hot it may damage the cape, and too cool it will not adhere.) Think of Goldilocks.
  2. Place the cape on a flat & hard surface like an ironing board or counter top.
  3. Place the PATCH where you want it to adhere to the cape.
  4. Place the plain T-shirt or thin cloth on top of the patch. 
  5. Press the WARM iron on top of the plain t-shirt or thin cloth and HOLD for 20 seconds. 
  6. Flip the cape to the opposite side.
  7. Place the plain t-shirt or thin cloth over the location of the patch. 
  8. Press the WARM iron on top of the plain t-shirt or thin cloth and HOLD for 20 seconds.
  9. You may repeat the cloth then heat pattern until the patch is secure on the cape. 

Shipping